Delivery Information

Shipping:

All merchandise is shipped via either FedEx ,Bluedart/DHL or India Post. Delivery time ranges from 2 to 14 business days depending on where you live.


I would like to order wavex products but I don't live in the India. Can I buy your products?

Wavex is available worldwide. Please send us an e-mail cc@wavex.in or call us 091-99-150-23333 for more information. If we don't not have an established wavex location in your area, or a Distributor who can help you with your products needs we will be more than happy to send you any products you desire straight from our factory. Be sure to include your address, contact number, and product needed in the email so that we can more accurately answer your questions.


Exactly when will my package be delivered?

Packages are delivered to residential addresses between 9:00 a.m. and 8:00 p.m. and to business addresses during their normal business hours Monday through Saturday.

Transit Times

Delivery time ranges from 2 to 14 business days depending on where you live.

How do I get a tracking number for my order?

If we have a valid e-mail address, you will be sent an e-mail shipping confirmation of orders shipped from our warehouse. If you have any questions regarding the shipment, please do email at cc@wavex.in


I don't want to sign for my package and still unsure as to why I have to. Can you please give an example?

Wavex ships the product to the consumer. The product is delivered and the Consumer is not home and Courier agency leaves at door without a signature.

Option 1 : Customer arrives home and the package is no longer on the doorstep.
Problem: ANGRY CUSTOMER, A new package has to be shipped out taking more time at a complete loss to wavex and the customer.

Solution: Have qualified FedEx/Bluedart deliver the package in person to your home or business and get your signature to assure the package was received in great shape and in a timely manner.


Order Confirmation

Customers need to verify the receipt of all items at the time their order is received. Any missing items must be reported to us within 7 days of receipt. This does not include any back ordered items and only applies to orders that have been completely filled. Any damaged merchandise must be reported directly to us within 7 days of receipt.


Free Shipping Items - Items Labeled as "FREE SHIPPING" applies to items shipped only in India. Once you have placed your order a Customer Service Person will contact you with the shipping charges, If any applicable.


Please note: Shipping on oversized or heavy items may be higher based on weight. A customer service associate will contact you with an actual shipping rate quote if necessary. This may apply to 20ltr carboys etc.


Returns/Exchanges

All returns have to be within 10 days of purchase, product unused. Shipping is the responsibility of customer and products are subjected to inspection before acceptance.

Please note: any returns require a Return Merchandise Authorization (RMA). No returns will be accepted without an RMA.






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