Privacy Policy

Effective Date: October 27, 2025

At Wavex Auto Care, operated by Jangra Chemicals Private Limited (“Wavex,” “we,” “us,” or “our”), we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or purchase from wavex.in and wavexautocare.com (the “Site”). By using the Site, you agree to this Privacy Policy.

Quick Links

  1. Information We Collect
  2. How We Use Your Information
  3. Sharing & Disclosure
  4. GDPR Legal Bases
  5. Cookies & Tracking
  6. Ads, Analytics & Remarketing
  7. Data Retention
  8. Data Security
  9. Your Privacy Rights (GDPR/CCPA/India)
  10. Children’s Privacy
  11. International Data Transfers
  12. Third-Party Links
  13. E-commerce Hosting (Shopify)
  14. Changes to this Policy
  15. Contact & Grievance Officer (India)

1) Information We Collect

a) Information You Provide

  • Contact details (name, email, phone)
  • Addresses (billing & shipping)
  • Account credentials (if you create an account)
  • Order & payment details (processed securely by payment partners; we do not store full card numbers)
  • Support/communication content (messages, feedback, claims)

b) Information Collected Automatically

  • Device & browser information, IP address, language, time zone
  • Usage data (pages viewed, time on site, referring URLs)
  • Approximate location (derived from IP)
  • Cookies, pixels, SDKs, and similar technologies (see Cookies)

c) Information From Partners

  • Payment gateways (transaction status, limited payment metadata)
  • Logistics & courier partners (tracking status, delivery updates)
  • Marketing & analytics partners (campaign performance, aggregated audiences)

2) How We Use Your Information

  • Process, fulfill, and deliver orders; provide invoices & updates
  • Respond to queries, returns, and warranty requests
  • Operate, maintain, and improve the Site and our products
  • Personalize content, recommendations, and offers
  • Detect, investigate, and prevent fraud or abuse
  • Comply with legal obligations (tax, accounting, regulatory)
  • Send marketing communications if you opt in (unsubscribe anytime)

3) Sharing & Disclosure

We do not sell your personal information. We may share limited data with:

  • Service providers: payment processors (e.g., Razorpay, CC Avenue, PayPal), e-commerce & hosting (Shopify), couriers/logistics, email/SMS providers, analytics & ad tech partners
  • Affiliates: within our corporate group, subject to this Policy
  • Legal & compliance: when required by law, to protect rights, safety, or to enforce policies
  • Business transfers: in a merger, acquisition, or asset sale (subject to safeguards)

Where the GDPR applies, we process personal data under one or more of the following legal bases:

  • Contract: to fulfill your orders and provide requested services
  • Legitimate interests: to secure, improve, and market our services (balanced against your rights)
  • Consent: for non-essential cookies/remarketing and certain marketing communications
  • Legal obligation: to meet tax, accounting, and regulatory requirements

5) Cookies & Tracking

We use cookies, pixels, and similar technologies to remember your preferences, keep your cart, analyze traffic, and show relevant ads.

Note: We may display a cookie consent banner to capture your preferences for non-essential cookies or remarketing where required.

6) Ads, Analytics & Remarketing

We use tools such as Google Analytics, Google Ads, Meta Pixel (Facebook/Instagram), and Shopify analytics to measure performance and show relevant advertisements.

Do Not Track: Because DNT/Global Privacy Control signals are not yet consistent across the industry, we may not respond to them, but we honor legally required opt-outs where applicable.

7) Data Retention

We retain personal data only as long as necessary for the purposes set out in this Policy, including to fulfill orders, comply with laws, and resolve disputes. When no longer needed, we delete or anonymize data in a secure manner.

8) Data Security

  • SSL/TLS encryption for checkout, account, and forms
  • Restricted access and role-based controls
  • Secure storage with periodic reviews

No method of transmission or storage is 100% secure. You use the Site at your own risk.

9) Your Privacy Rights

EU/UK (GDPR)

You may request access, correction, deletion, restriction, portability, and objection to processing where applicable. Where processing is based on consent, you may withdraw consent at any time.

California (CCPA/CPRA)

California residents may request to know, access, correct, or delete personal information, and to opt-out of “selling” or “sharing” (for cross-context behavioral advertising). We do not sell personal data. To exercise rights, use the contact details below.

India (IT Act & SPDI Rules)

Indian users may review, correct, and withdraw consent where applicable. For grievances, contact our Grievance Officer below.

How to exercise rights: Email us at privacy@wavex.in from your registered email and specify your request. We may verify your identity before acting.

Marketing opt-out: Click the “unsubscribe” link in emails or email privacy@wavex.in.

10) Children’s Privacy

Our Site is not intended for individuals under 18. We do not knowingly collect personal data from minors. If you believe a minor has provided data, contact us to remove it.

11) International Data Transfers

Your information may be transferred to and processed in countries other than your own. Where required, we implement safeguards such as Standard Contractual Clauses or equivalent protections.

The Site may contain links to third-party websites. We are not responsible for their privacy practices. Review their policies before providing personal information.

13) E-commerce Hosting (Shopify)

We use Shopify to power parts of our online store. Shopify may process your data as a service provider under strict security standards. Learn more: Shopify Privacy Policy.

14) Changes to this Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised “Effective Date” and is effective when posted.

15) Contact & Grievance Officer (India)

Data Controller: Jangra Chemicals Private Limited

Email: privacy@wavex.in  |  contact@wavexautocare.com
Phone: 1800-274-0076
Address: Jangra Chemicals Pvt. Ltd., Jalandhar, Punjab, India

Grievance Officer (India): Data Protection & Grievance Officer
Email: privacy@wavex.in  |  grievance@wavex.in (if available)

Compliance Statement: This Privacy Policy complies with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (India), the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), and Google’s requirements for Ads/Analytics.