FAQ

Frequently Asked Questions (FAQ)

Is the delivery/shipping free?
Yes, free delivery is available on all orders above ₹500 within India. Orders below ₹500 may include a small shipping charge depending on your delivery location.
How long will my order take to arrive?
Orders are typically delivered within 4–5 business days, depending on your location and courier partner. Customers in metro cities often receive their parcels sooner.
How can I track my Wavex order?
Once your order has been shipped, you’ll receive a tracking number via email or SMS. You can track your shipment on the courier’s website or contact us via live chat for assistance.
What is the return policy?
If your order arrives damaged, leaked, or incorrect, email contact@wavexautocare.com within 7 days of delivery with your order details and photos. Once verified, we’ll arrange a replacement or refund.
How long does it take to receive a refund?
Refunds are processed within 24–48 working hours after approval and are credited to your original payment method.
What payment methods are accepted?
We accept Debit/Credit Cards (Mastercard, Visa, Rupay), UPI (Google Pay, Paytm, PhonePe), and Net Banking. All transactions on wavex.in are encrypted and 100% secure.
Is Cash on Delivery (COD) available?
COD is not available on wavex.in. However, if you prefer cash payment, you can purchase genuine Wavex products with COD from our official brand stores on Amazon or Flipkart.
What is the shelf life of Wavex products?
The shelf life of all Wavex products is mentioned on the label. Most have a 36-month shelf life from the date of manufacturing, ensuring long-lasting quality when stored properly.
Where are Wavex products manufactured?
All chemical-based products are 100% Made in India at our own facility in Jalandhar, Punjab (Jangra Chemicals Pvt. Ltd.). Non-chemical accessories such as microfiber towels and tools are imported from premium global partners selected by Wavex to meet the highest quality standards.
Are Wavex products eco-friendly and pH balanced?
Yes. Wavex products are pH balanced, biodegradable, and eco-friendly — designed to deliver professional results without harming the environment.
Can I cancel my order after placing it?
Yes, orders can be cancelled before dispatch for a 100% refund. Once shipped, cancellations aren’t possible. To cancel, email contact@wavexautocare.com or call 1800-274-0076.
Do you offer international shipping?
Yes. Wavex ships worldwide. For international orders, please email contact@wavexautocare.com with your full address and product list.
How can I buy Wavex products in bulk or become a distributor?
For bulk orders, reseller inquiries, or distribution partnerships, email contact@wavexautocare.com with your business details and requirements.
How can I ensure I’m buying genuine Wavex products?
Always purchase from our official websites (wavex.in, wavexautocare.com), or from authorized Wavex stores on Amazon or Flipkart. Every genuine Wavex product features official packaging and branding.
Do you provide GST invoices?
Yes. Every purchase made through our website automatically generates a GST-compliant invoice sent to your registered email ID.
Are Wavex products made in India?
Yes. Wavex is a 100% Indian brand. Our chemical formulations are manufactured in-house at Jalandhar, Punjab, while our non-chemical accessories are globally sourced to maintain world-class standards.
How can I contact Wavex customer support?
Email contact@wavexautocare.com, use live chat on our website, or call our toll-free number 1800-274-0076 (Mon–Sat, 10:30 AM – 6:30 PM).
Do you offer discounts or coupon codes?
Yes. Wavex regularly offers exclusive discounts, combo offers, and seasonal promotions. Visit wavex.in or follow Wavex Auto Care on social media for updates.
What should I do if my order arrives damaged or an item is missing?
Contact contact@wavexautocare.com within 7 days of delivery with clear photos. Once verified, we’ll promptly replace or resend the affected items.
I purchased from another website or dealer. Can you help?
If you purchased from an authorized Wavex partner, we can assist with product guidance. For returns or order issues, please contact the seller or marketplace directly.
Are Wavex products tested and quality-checked?
Yes. Every Wavex product undergoes multiple stages of testing for quality, safety, and durability before being released to customers.
What makes Wavex different from other car care brands?
Wavex represents Indian innovation with global standards — in-house R&D and manufacturing for all chemical products, and internationally curated accessories to create a complete, world-class detailing ecosystem.
How can I stay updated on new Wavex product launches or offers?
Subscribe to our newsletter on wavex.in or follow Wavex Auto Care on Instagram, Facebook, and YouTube for updates on new products and exclusive offers.