Frequently Asked Questions

We often run free delivery offers based on cart value or ongoing promotions. If any shipping charge applies, you’ll clearly see it at checkout before placing your order.

Most orders are delivered within 3–7 working days across India. Metro cities usually receive orders faster, while remote locations may take a little longer.

We usually dispatch orders within 1–2 working days after payment confirmation. Orders placed on weekends or holidays are processed on the next working day.

Once your order is shipped, you’ll receive a tracking link via SMS, email, or WhatsApp. Just click the link to see your shipment status.

We ship through trusted partners like Shiprocket, Velocity, BlueDart, India Post, and other courier services depending on your location and serviceability.

Don’t worry — we’ll help sort it out.

Just email contact@wavexautocare.com within 7 days of delivery with your order number and clear photos or videos. Once verified, we’ll arrange a suitable solution.

After approval, refunds are usually processed within 5–10 working days to the same payment method used while placing the order.

You can pay securely using:

• Credit Cards
• Debit Cards
• UPI
• Net Banking

Payments are processed through trusted gateways like PayU and, where applicable, Razorpay.

COD availability may depend on your location and order value. If it’s available, you’ll see the option during checkout.

However, if you specifically prefer Cash on Delivery, you can also buy genuine Wavex products from our official brand stores on Amazon and Flipkart, where COD is often available.

Yes — but only before the order is shipped. Once it’s dispatched from our warehouse, cancellation may not be possible.

For cancellation help, just email contact@wavexautocare.com as soon as possible with your order details.

No — wavex.in is our India-only website.

For international orders or export inquiries, please visit www.wavexautocare.com.

That’s great. Just email contact@wavexautocare.com with your business details and requirements, and our team will get in touch.

To make sure you’re getting 100% genuine Wavex products, buy only from:

• wavex.in
• wavexautocare.com
• Official Wavex marketplace stores
• Authorized sellers

Yes. Every order placed on our website comes with a GST invoice, sent to your registered email.

Wavex automotive care chemical products are manufactured by Wyko International Pvt. Ltd. in India.

Some accessories like microfiber towels, brushes, and detailing tools are sourced from trusted global suppliers to ensure strong performance and professional quality.

Shelf life is mentioned on the product label. Just store the product in a cool, dry place and use it as recommended.

Please email contact@wavexautocare.com within 7 days and share:

• Your order number
• Clear photos or videos

We’ll review it quickly and help resolve the issue.

Absolutely — we’re happy to guide you on product usage.

However, for return or order issues related to marketplaces or dealers, you may need to contact the seller or platform where you placed the order.

Yes. Every Wavex product goes through quality checks and testing before it reaches customers.

You can reach us anytime at contact@wavexautocare.com. Our team will be happy to help with orders, products, or any questions you have.

Follow Wavex Auto Care on social media and keep visiting wavex.in for new launches, offers, and updates.