Thank you for shopping with Wavex Auto Care. This Shipping Policy outlines how orders placed on www.wavex.in are processed and delivered across India.

All orders placed through this website are delivered within India (Pan India)

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1. Order Processing

Orders are typically processed within 1–2 business days after successful payment confirmation.

Orders placed on weekends, public holidays, or outside working hours may be processed on the next business day.

Once your order is processed and shipped, you will receive shipping confirmation and tracking details via email, SMS, or WhatsApp.

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2. Shipping Partners

We ship orders through reliable logistics and courier partners across India to ensure timely and safe delivery.

Our shipping partners may include:

• Shiprocket logistics network
• Velocity logistics
• BlueDart
• India Post
• Other courier and logistics partners available across India

The courier partner is selected based on serviceability, delivery speed, and operational availability for your location.

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3. Delivery Time

Estimated delivery timelines within India typically range between:

3–7 business days

Delivery time may vary depending on:

• Customer location and serviceable pin code
• Courier partner availability
• Public holidays or regional restrictions
• Weather conditions or logistical delays

Remote or rural locations may require additional delivery time.

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4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before completing your order.

We may occasionally offer free shipping promotions or special delivery offers based on campaigns or order value.

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5. Order Tracking

Once your order is shipped, you will receive tracking details via email, SMS, or WhatsApp notification.

You can use the provided tracking link to monitor the status of your shipment through the courier partner’s website.

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6. Delivery Issues

If your shipment is delayed, lost, or marked as delivered but not received, please contact our customer support team. We will coordinate with the courier partner to resolve the issue as quickly as possible.

Customers are requested to ensure that the delivery address and contact details provided during checkout are accurate to avoid delivery failures.

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7. Address Changes

Once an order is shipped, it may not always be possible to modify the shipping address. If you need to update the delivery address, please contact us immediately after placing the order.

Address modifications are subject to courier partner limitations.

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8. Delivery Attempts

Courier partners generally make multiple delivery attempts. If the customer is unavailable during delivery attempts, the package may be returned to us by the courier service.

In such cases, re-shipping charges may apply.

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9. Damaged Packages

If the package appears damaged or tampered with at the time of delivery, customers are advised to either refuse the delivery or record clear photos/videos before opening the package.

Please report such cases to our support team as soon as possible.

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10. Contact Information

For any shipping-related queries, please contact:

Wavex Auto Care
Wyko International Pvt. Ltd.

Registered Office:
16, Gudaipur, Focal Point, Udyog Nagar,
Jalandhar, Punjab, India – 144004

Email: contact@wavexautocare.com
Website: www.wavex.in