At Wavex Auto Care, we are committed to providing our customers with high-quality automotive products and services. We understand that there may be instances where you need to return a product or request a refund. Please review our return policy carefully to ensure a smooth and hassle-free experience.
1. Eligibility for Returns:
- You are eligible to return a product or request a refund if you have purchased it directly from our website (www.wavex.in)
- Returns are accepted within 7 days after delivery of shipment.
2. Items that can be Returned:
- Unopened and unused products in their original packaging.
- Products with manufacturing defects or damage incurred during shipping.
3. Items that cannot be Returned:
- Products that have been used or opened.
- Products without original packaging or missing parts.
4. Return Process:
To initiate a return, follow these steps:
- Contact our customer support team at contact@wavexautocare.com or 1800-274-0076 to request a return authorization. or website chat support.
- Provide the following information when contacting us:
- Order number
- Product description
- Reason for the return
5. Return Shipping:
- If the return is due to a manufacturing defect or damage during shipping, Wavex Auto Care will provide a pre-paid return shipping label.
- If the return is for any other reason, the customer is responsible for return shipping costs.
- Please securely package the product to prevent damage during return shipping.
6. Inspection and Refund:
- Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria.
- If the return is approved, we will process the refund to the original payment method within 2 business days.
7. Refund Options:
- Refunds will be issued in the same form as the original payment.
- If the original payment method is unavailable, refunds will be issued in the form of store credit.
8. Exchanges:
- We do not offer direct product exchanges. If you wish to exchange a product, you must return the original product as described in this policy and place a new order for the desired product.
9. Contact Information:
If you have any questions or concerns regarding our return policy, please contact our customer support team at contact@wavexautocare.com or 1800-274-0076.
Wavex Auto Care reserves the right to modify or update this return policy at any time. Please check our website for the most current version of the policy before making a return.
We appreciate your business and look forward to providing you with top-quality automotive products and services. Thank you for choosing Wavex Auto Care.
