Return & Refund Policy

Last Updated: [17/03/2026]

Thank you for shopping with Wavex Auto Care. We strive to provide high-quality automotive care products and ensure a smooth shopping experience for our customers.

This Return & Refund Policy explains the circumstances under which returns, replacements, or refunds may be provided for orders placed on www.wavex.in.

1. Eligibility for Returns

Returns or replacement requests may be accepted in the following cases:

  • Wrong product delivered
  • Product damaged during transit
  • Manufacturing defect
  • Product leakage during shipping

Return requests must be initiated within 7 days of delivery.

To request a return, customers must contact our support team with order details and clear photos or videos showing the issue.

2. Conditions for Return Approval

To qualify for a return or replacement:

  • The product must be unused
  • The product must be in original packaging
  • The order invoice or proof of purchase must be available
  • Photos or videos may be required for verification

Returns may be declined if the product shows signs of usage, damage caused after delivery, or improper handling.

3. Non-Returnable Items

Certain items may not be eligible for return or refund, including:

  • Products that have been used or opened
  • Items damaged due to incorrect usage
  • Products purchased during special promotional sales where returns are not applicable
  • Items returned without original packaging

4. Replacement Process

If your return request is approved, we may offer a replacement product instead of a refund depending on product availability.

Replacement items will be shipped after the returned product has been received or after verification of the issue, depending on the situation.

5. Refund Process

If a refund is approved, it will be processed using the original payment method used during checkout.

Refund timelines typically range between 5–10 business days, depending on banking partners and payment gateway processing times.

For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or another suitable method after customer verification.

6. Shipping Charges

Shipping charges are generally non-refundable unless the return is due to:

  • Incorrect product delivered
  • Damaged product received
  • Manufacturing defect

In such cases, Wavex Auto Care will arrange return pickup or provide further instructions for returning the product.

7. Return Shipping

In approved cases, we may arrange reverse pickup through our logistics partners. If reverse pickup is not available for a specific location, customers may be requested to ship the product back to us.

Return shipping instructions will be provided by our support team once the return request is approved.

8. Order Cancellation

Orders may be cancelled before shipment by contacting our support team. Once an order has been shipped, cancellation may not be possible.

Please refer to our Cancellation Policy for more details.

9. Contact Information

If you have any questions regarding returns or refunds, please contact:

Wavex Auto Care
Wyko International Pvt. Ltd.

Registered Office:
16, Gudaipur, Focal Point, Udyog Nagar,
Jalandhar, Punjab, India – 144004

Email: contact@wavexautocare.com
Website: www.wavex.in