Refund Policy

At Wavex Auto Care, we strive to ensure the satisfaction of our customers with every purchase. Our refund policy is designed to provide clarity on the circumstances under which refunds can be issued. Please take a moment to review our refund policy below.

1. Eligibility for Refunds:

• You are eligible for a refund if you have made a purchase directly from our website www.wavex.in
• Refund requests are considered under the following circumstances:

2. Valid Reasons for Refunds:

We offer refunds in the following situations:

a. Shipment Damage in transit:

• If you shipment got damaged while in transit and have not yet delivered to you, we will provide a full refund or send a replacement product, per your preference.

b. Order Cancellation:

• If you decide to cancel your order before it has been shipped, a full refund will be issued.

3. Refund Request Process:

To request a refund, please follow these steps:

• Contact our customer support team at contact@wavexautocare.com or 1800-274-0076.
• Provide the following information:
  • Order number
  • Product description
  • Reason for the refund request

4. Refund Processing:

• Once your refund request is approved, we will process the refund to the original payment method within 2 business days.

5. Refund Options:

• Refunds will be issued in the same form as the original payment.
• If the original payment method is unavailable, refunds will be issued in the form of store credit.

6. Refund Exclusions:

Please note that refunds will not be granted under the following circumstances:

• Change of mind or customer dissatisfaction with the product's performance.
• Products that have been used, opened, or have missing components.

7. Exchanges:

• We do not offer direct product exchanges. If you wish to exchange a product, you must follow the refund process for the original item and place a new order for the desired product.

8. Contact Information:

If you have any questions or need further clarification on our refund policy, please contact our customer support team at contact@wavexautocare.com or 1800-274-0076

Wavex Auto Care reserves the right to modify or update this refund policy at any time. Please check our website for the most current version of the policy before requesting a refund.

We appreciate your business and are committed to ensuring your satisfaction with Wavex Auto Care products and services. Thank you for choosing us as your automotive care provider.